Refund policy

Refund Policy

We want every Drift order to feel just right — for you and your little one. If something isn't working out, we're here to make it easy. Below you'll find everything you need to know about returns, exchanges, and refunds, written plainly with no surprises.

Return Window

You have 30 days from the date your order is delivered to request a return. If 30 days have passed since your delivery date, we're unable to accept a return or issue a refund.

Item Condition Requirements

To be eligible for a return, items must meet the following conditions:

  • Unworn and unused
  • In their original packaging with all tags still attached
  • Free from stains, odors, pet hair, or any signs of wear

We inspect all returned items upon arrival. If an item doesn't meet these conditions, we won't be able to process a refund and will contact you directly to discuss next steps.

How to Start a Return

Starting a return is simple. Just send an email to support@driftbaby.com with the following information:

  • Your order number
  • The item or items you'd like to return
  • A brief reason for the return (this helps us improve — no judgment, we promise)

Our team will respond within 1–2 business days with your return instructions and a return shipping address. Please don't send items back without hearing from us first, as unrequested returns can cause delays.

Return Shipping Costs

Here's how return shipping works:

  • Standard returns: The customer is responsible for return shipping costs. We recommend using a tracked shipping method, as we can't guarantee a refund for items lost in transit on their way back to us.
  • Defective or incorrect items: If your order arrived damaged, defective, or wasn't what you ordered, we'll cover all return shipping costs. No questions asked — see the section below for details.

Refund Timeline

Once we receive your returned item and confirm it meets our return conditions, we'll process your refund within 3–10 business days. Refunds are issued to your original payment method. You'll receive a confirmation email as soon as your refund has been processed.

Please note that depending on your bank or card provider, it may take a few additional days for the funds to appear in your account. This is outside of our control, but if you haven't seen your refund after 10 business days from our confirmation email, reach out and we'll look into it right away.

Exchanges

Need a different size or color? We'd love to help. To request an exchange, email us at support@driftbaby.com with your order number and the details of what you'd like instead. Here's how it works:

  • We'll confirm availability of the item you want before you send anything back.
  • Once your original item is returned and inspected, we'll ship your exchange order promptly.
  • Exchange shipping is on us for your replacement item.
  • If the item you want is priced differently, we'll either collect the difference or refund it — whichever applies.

Non-Returnable Items

For hygiene and safety reasons, the following items cannot be returned or exchanged under any circumstances:

  • Final-sale items — clearly marked at the time of purchase
  • Custom or personalized items — including any items made to order or embroidered with a name or message
  • Bodysuits, underwear, and swimwear — due to hygiene considerations
  • Gift cards

If you're unsure whether an item is returnable before you buy, just email us and we'll tell you straight.

Damaged or Wrong Items

We take quality seriously, and we're sorry if something went wrong with your order. If your item arrived damaged, defective, or is simply not what you ordered, here's what we'll do:

  • Email us at support@driftbaby.com within 30 days of delivery.
  • Include your order number and a photo of the issue so we can see exactly what happened.
  • We'll send you a full replacement at no cost to you, including free return shipping for the original item if needed.

You will never be asked to pay for our mistake. Full stop.

Still Have Questions?

We're real people and we're happy to help. Reach out to us at support@driftbaby.com and we'll get back to you within 1–2 business days. Thank you for choosing Drift — we're grateful to be part of your family's story.